FAQ

Answer: Our jewellery is crafted using high-quality materials such as sterling silver and natural gemstones. We are committed to using materials that align with our values of sustainability and ethical production. Therefore we support and source our materials from other New Zealand business's who share our values and transparency. We want to ensure we are producing designs that can last a lifetime and not be at liberty of forever changing trends, therefore our prices reflect the quality of materials and time/ effort required to produce them.

Answer: To keep your jewellery looking its best, we recommend storing it in a cool, dry place, away from direct sunlight and moisture. Avoid wearing your pieces in the shower or while swimming, and gently clean them with a soft cloth. Although sterling silver is durable, it is still a soft metal and can be prone to damage if exposed to excessive wear and tear, so care for accordingly. Note natural crystals can be fragile and delicate pieces, so please wear and care for your gemstone jewellery carefully.

Answer: Yes, we offer custom jewellery design services! If you have a specific design or idea in mind, please reach out to us through our contact page, and we’ll be happy to discuss creating a one-of-a-kind piece just for you. You can customise the semi-precious gemstone you wish you use in any of the designs we offer. Or if you have any other ideas, or require repair services feel free to reach out and see if we can help!

Answer: We offer returns and exchanges on unworn jewellery within a set period from the delivery date. For full details, including eligibility and instructions, please visit our Returns & Exchanges page. We’re here to ensure you’re completely satisfied with your purchase.

Answer: Orders are typically processed within 1-3 business days. You will be notified if there is also a 'made to order' wait time before your order is processed. Made to order wait time: Typically 5-7 business days, with an additional 1-3 business days added for processing time. Delivery Times: Standard shipping within New Zealand usually takes 2-5 business days, although we use overnight courier we do recommend accounting for 2-5 day wait depending on your location. Rural addresses may take slightly longer.

Answer: Yes, we offer beautiful, sustainable gift wrapping for your orders. Your jewellery will be wrapped in repurposed fabric and presented in eco-friendly boxes made from recycled boxboard. We aim to make each gift extra special while minimizing waste.

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